Training details

Dealing with an aggressive customer

Back to the list of training courses
Dealing with an aggressive customer

Dealing with an aggressive customer

Description

When you work with the public, you may occasionally have to deal with an aggressive customer. To protect your own health and safety, and that of other workers, you need to know how to prevent things from getting out of hand. Employers are required by law to ensure a violence-free workplace for their workers, so it's important to understand what can be put in place to prevent such events. The training includes a "round table" discussion with participants.

Target audience

The training is aimed primarily at workers and managers involved in some way in working with the public.

Training objectives

Understanding the impact of verbal and non-verbal language

Identify the customer's needs or problems

Understand how to defuse a problematic situation

How to protect yourself from an aggressive customer

Prévactions training

Duration

2 hours

Date

Location

739 boul. Barrette, Chicoutimi

Language

French

Certificate

Yes

You're interested in this course!

Contact us
Share this course

Our team

We are here to support you by adopting effective strategies and taking concrete actions for your business.

Alexander Tremblay

CEO

Contact me

Jean-Philippe Dufour

Vice President and Project Manager

Contact me

Marie Claude Munger

Director of Occupational Health and Safety

Yves Dionne

Senior Consultant

Frédéric Bonin

Director of Operations

Marie Pier Rondeau

Director of Human Resources and Workplace Well-Being

Hélène Leduc

Accounting

Paul Tremblay

Occupational health and safety consultant

Julie Tremblay

Occupational health and safety consultant and trainer

Marylou Tremblay

Occupational health and safety consultant

Louis Menard

Occupational health and safety consultant

Simon Rosa

Occupational health and safety consultant

Martin Coulombe

Occupational health and safety consultant

Claudine Morin

Business Development Agent

Veronique Boivin

Business Development Agent

France Roy

Business Development Agent

Sylvain Houde

Business Development Officer

Marco Gagnon

Business Development Officer

Maud Harvey

Web and application development

Anne-Julie Claveau

Graphic designer and marketing manager

Contact me

Pierrette Girard

Administrative Assistant

Raphaëlle Emond Lajoie

Executive Assistant

Who is Marie-Pier Rondeau?

Marie-Pier Rondeau has been evolving and specializing in the field of communications for over 15 years, following her bachelor's degree in public communications from Université Laval. Drawing on her professional experience as a communications consultant and coordinator, her knowledge/skills acquired in management (ENAP) and continuous improvement (Lean Six Sigma certification - green belt), and her professional development over the past few years, as a consultant she supports individuals and organizations in developing their skills and ways of doing things, with regard to communication and well-being in the workplace. Her mission is to optimize and positively evolve the world of work through communication and collaboration, with a view to contributing concretely to the improvement and evolution of best practices.

Marie Pier Rondeau

Organizational communication and well-being at work

envelopelicensingsmart phone
linkedin Facebook pinterest Youtube rss twitter instagram facebook-blank rss blank linkedin-blank pinterest Youtube twitter instagram