{"id":730,"date":"2024-06-12T12:41:41","date_gmt":"2024-06-12T17:41:41","guid":{"rendered":"https:\/\/prevactions.ca\/?post_type=formations&#038;p=730"},"modified":"2024-06-12T12:41:44","modified_gmt":"2024-06-12T17:41:44","slug":"gestion-dun-client-aggressif","status":"publish","type":"formations","link":"https:\/\/prevactions.ca\/es\/formations\/gestion-de-un-cliente-agresivo\/","title":{"rendered":"Tratar con un cliente agresivo"},"content":{"rendered":"<p>Cuando trabajas de cara al p\u00fablico, puede que de vez en cuando tengas que enfrentarte a un cliente agresivo. Para poder proteger su salud y seguridad y las de los dem\u00e1s trabajadores, debe saber c\u00f3mo actuar para evitar que las cosas se le vayan de las manos. Los empresarios est\u00e1n obligados por ley a garantizar un lugar de trabajo libre de violencia para sus trabajadores, por lo que es importante ser capaz de entender qu\u00e9 se puede poner en marcha para prevenir este tipo de sucesos.  La formaci\u00f3n incluye una \"mesa redonda\" con los participantes.<\/p>","protected":false},"excerpt":{"rendered":"<p>Esta formaci\u00f3n ayuda a trabajadores y directivos a prevenir y gestionar situaciones con clientes agresivos, comprendiendo el impacto del lenguaje verbal y no verbal, identificando las necesidades de los clientes y aprendiendo a desactivar situaciones problem\u00e1ticas y a protegerse a s\u00ed mismos.<\/p>","protected":false},"featured_media":731,"parent":0,"menu_order":0,"template":"","class_list":["post-730","formations","type-formations","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Formation en Gestion d&#039;un client aggressif - Pr\u00e9vactions<\/title>\n<meta name=\"description\" content=\"Cette formation aide les travailleurs et gestionnaires \u00e0 pr\u00e9venir et g\u00e9rer les situations avec des clients agressifs, en comprenant l&#039;impact du langage verbal et non-verbal, en identifiant les besoins des clients et en apprenant \u00e0 d\u00e9samorcer les situations probl\u00e9matiques et \u00e0 se prot\u00e9ger.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prevactions.ca\/es\/formations\/gestion-de-un-cliente-agresivo\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formation en Gestion d&#039;un client aggressif - 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