When you work with the public, you may occasionally have to deal with an aggressive customer. To protect your own health and safety, and that of other workers, you need to know how to prevent things from getting out of hand. Employers are required by law to ensure a violence-free workplace for their workers, so it's important to understand what can be put in place to prevent such events. The training includes a \"round table\" discussion with participants.<\/p>","protected":false},"excerpt":{"rendered":"
This training helps workers and managers prevent and manage situations with aggressive customers, by understanding the impact of verbal and non-verbal language, identifying customer needs and learning how to defuse problem situations and protect themselves.<\/p>","protected":false},"featured_media":731,"parent":0,"menu_order":0,"template":"","class_list":["post-730","formations","type-formations","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\n